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Automotive Client Successes

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Redefining Luxury Customer Experience

This CX Program transforms the in-dealer experience from premium to modern luxury through a multi-tiered training approach th…

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Launching a New Role to Transform the Customer Experience

This training program quickly onboarded specialists to enhance customer experien…

A Blueprint for Brand Ambassador Certification

A Japanese automotive OEM partnered with TiER1 to transform its training departm…

From Process to Performance: Elevating Sales & Service Standards

This Sales and Service Standards Program established a prescriptive playbook for…

Lemon Laws: Safeguarding Profit, Brand Integrity & Customer Trust

This Lemon Law training empowered dealership aftersales teams to proactively ide…

From Guesswork to Strategy: Revolutionizing Vehicle Ordering

This system implementation required a shift in leader’s thinking from a reactive…

CPO Mastery: Optimizing Resale & Sustaining Value

This program equipped dealership staff with the mindset shift, inventory managem…

Redefining Luxury Customer Experience

This CX Program transforms the in-dealer experience from premium to modern luxur…

Transformation Success: A People-First Approach

To ensure a smooth ERP implementation without disrupting customers, revenue, or…

Elevating Sales Excellence in the Digital Age

This program empowered sales associates to master digital communication through…

Ignition to Excellence: Mastering Luxury & Electrification for the Ultimate Launch

This luxury vehicle launch program delivered a year-long, multi-layered training…

EV Sales Journey: Elevating the Customer Experience, Electrifying the Brand

This EV Sales Journey program elevated the electric vehicle sales process by con…

Transforming Service into a Brand Experience

This Service Experience program aimed to help dealerships align their service pr…

Driving Excellence: The Ultimate Luxury Brand Ambassador Program

A program designed for a German luxury brand invests in immersive training, rigo…

Pumping Trust Leveraging AI

AI powered digital learning solutions transformed routine compliance training in…

Empowering Field Leaders: Leading Change, Elevating Performance

This program positioned field leaders as change agents while addressing skill ga…

Driving Profits: Mastering the Art of Accessory Sales

A dynamic digital learning series to help a top Japanese automaker boost high-ma…

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