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Lemon Laws: Safeguarding Profit, Brand Integrity & Customer Trust

This Lemon Law training empowered dealership aftersales teams to proactively identify and address red flags, preventing costly vehicle buybacks before they happen.

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Buyback Mitigation/Lemon Law Training

This Lemon Law training equipped dealership aftersales teams with the knowledge and processes needed to identify and prevent costly vehicle buybacks before they happen. Rather than just educating dealers on state-specific Lemon Law criteria, the program focuses on proactive communication and red-flag detection, ensuring service teams can intervene before a claim is triggered. The training emphasizes attention to detail, process adherence, and timely action to keep vehicles from exceeding repair thresholds. The program’s impact led to expanded sessions, reinforcing its value in minimizing financial losses, legal exposure, and reputational risk for manufacturers and dealerships alike.

Challenge

Vehicle buybacks cost manufacturers millions of dollars per year in lost revenue, legal fees, unrecoverable time, and reputational damage

Components

  • Web-Based Training targeted towards Service Managers, Service Advisors, Technicians, Shop Foremen and Warranty Administrators
  • Virtual instructor-led modules for learning reinforcement and application
  • Job Aid as quick reference

Result

Recorded reduction in buybacks in the year after program launch

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From Process to Performance: Elevating Sales & Service Standards

This Sales and Service Standards Program established a prescriptive playbook for dealership processes, defining key steps to enhance the customer experience.