Black-and-white image of a smiling person seated at a table with a blurred background of people in discussion. Surrounded by colorful, abstract geometric icons in a circle arrangement.

Pumping Trust Leveraging AI

AI powered digital learning solutions transformed routine compliance training into an engaging, high-energy experience with AI characters and gamified escape rooms.

Let’s Talk

AI Generated WBT

This German Automotive client sought to make their mandatory monthly training more engaging for Service Consultants by introducing interactive and creative course designs. One course featured AI-generated cartoon characters to teach trust-building, while another used a gamified escape room format to explore service technology. These fresh approaches transformed compliance training into an enjoyable and immersive experience. As a result, learners gave consistently high marks and responded positively to the new format.

Challenge

This European OEM requires their Service Consultants to complete monthly web-based training programs. They were looking for more interactive courses that would grab the attention of their learners

Components

  • Pumping Trust – Leveraging AI-generated cartoons and voices, we introduced Hans and Francine (shoutout to Hans and Franz of SNL fame) to teach Technicians about the importance of building trust in the service department
  • Quantum Service – This course used a gamified approach to learning about the different technology available to Service Consultants. Participants were placed in a virtual “escape room,” where they had to complete a series of puzzles before a final customer scenario. (The title is a reference to the ‘80s show Quantum Leap)

Result

Learners report high marks for these monthly training courses and appreciate the fun and engaging approach to what is typically viewed as compliance training

Mechanic explains car engine details to a woman, who is attentively listening, in a garage setting with vehicles and equipment in the background.

Related Case Studies

A person in a mechanic's uniform gestures while discussing with another person holding a bag, standing at a counter in an auto repair shop, with a red car on a lift in the background.

Driving Profits: Mastering the Art of Accessory Sales

A dynamic digital learning series to help a top Japanese automaker boost high-margin accessory sales through smarter merchandising strategies and proven sales techniques.
Man writing with pen on clipboard, smiling at woman seated across a table in a car dealership. Red and yellow cars are displayed in the background beside large windows.

Empowering Field Leaders: Leading Change, Elevating Performance

This program positioned field leaders as change agents while addressing skill gaps through a 2-day immersive event, launching a continuous development initiative to strengthen leadership and adaptability in a high-turnover role.