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Transformation Success: A People-First Approach

To ensure a smooth ERP implementation without disrupting customers, revenue, or employees, the client partnered with TiER1 for a two-year change management and training strategy. This included Power Users, Change Champions, 70 courses, and 3,000+ training hours, successfully mitigating 350+ change impacts and driving organization-wide adoption.

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Technology Implementation

A Fortune 200 company that supplies paint to ~90% of global automotive manufacturers needed to streamline systems, processes, and information by implementing a centralized technology platform (ERP system) to create the greater consistency, efficiency, and speed needed to enable enhanced customer service and overall business growth.

Challenge

The process of reaching that destination involved a huge amount of complexity, change, and risk. So, they engaged TiER1 to manage the people side of the changes required for successful implementation

Components

  • Launched a network of internal Power Users and Change Champions
  • Documented role-specific changes, creating change communications to meet the needs of multiple audiences
  • Designed and executed a full-scale instructor-led and eLearning program
  • A project website
  • Organization-wide communications
  • Road show sessions

Result

On the first day of the ERP go live, employees took orders, made product, shipped product, invoiced customers, and processed payments. The supply chain was operating at standard levels within six days. Customers got the right products on time and revenues remained stable

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