Run a Tighter Operation and You’ll See Bigger Returns
With dozens of ways to make (and lose) money, from the assembly line to the service bay, and everything in between, there are many opportunities to up your game. It’s a high-stakes balance that demands agile solutions. Are you maximizing every opportunity, or leaving money on the table?
Our seasoned consultants speak automotive, designing solutions and standards to optimize production processes, improve service retention, fine-tune F&I, mitigate buyback, drive profitability of CPO programs, and more.
Proven outcomes
j.d. Power
#1 Ranking
Sales Satisfaction Index
In 4 of the last 5 years
j.d. Power
Top 5 Ranking
Customer Service Index
In 4 of the last 5 years
j.d. Power
10 Gold Awards
Excellence Award
In 4 of the last 5 years
j.d. Power
Best in Class
Service Advisory Study
In 4 of the last 5 years
Proven Methods, Custom Crafted
Operating Standards
Efficiency, consistency, and compliance set the foundation for profitability. We help brands define, implement, and sustain best-in-class operating standards to ensure every dealership meets brand and customer expectations.
Including, but not limited to:
- Sales & Service Operating Standards Development – Providing guides, job aids, and consultant support for seamless dealership execution.
- Targeted Dealership Engagement – Identifying and supporting key locations based on performance metrics.
- Ongoing Action Plans & Performance Tracking – Implementing assessments and monitoring progress to sustain results.
Process & Systems Optimization
In a precision-driven industry, small inefficiencies add up to big losses. We refine sales, service, and operational workflows and train teams on cutting-edge systems to eliminate bottlenecks, improve adoption, and maximize profitability.
Including, but not limited to:
- Manufacturing & Dealership Process Optimization – Assessing and refining operations to enhance efficiency, safety, quality, and customer impact.
- Identifying and supporting key points and job titles, driven by performance metrics.
- Process Digitization & Lean Implementation – Replacing paper-based workflows, standardizing workstation methods, and embedding lean principles.
Lemon Law & Buyback Mitigation
Every avoidable buyback represents a lost sale, a reputational hit, and a legal risk. We help service teams spot red flags early, resolve issues proactively, and reduce buybacks before they happen.
Including, but not limited to:
- Training for Service Teams – Equipping service managers, advisors, and warranty administrators with essential knowledge and skills.
- Quick Reference Job Aids – Providing at-a-glance tools to help identify and mitigate potential buyback risks.
- Customer Communication & Issue Resolution Strategies – Implementing best practices to prevent escalations and enhance customer satisfaction.
F&I and Protection Products Training
F&I isn’t just about selling—it’s about positioning products as valuable customer solutions. We help dealerships increase F&I penetration, compliance, and customer trust, ensuring profitability while enhancing the ownership experience.
Including, but not limited to:
- F&I Best Practices Training – Strengthening sales techniques to drive revenue and enhance customer satisfaction.
- Value-Based Selling – Building customer confidence by effectively communicating product benefits.
- Coaching & Tools for Product Adoption – Streamlining F&I product presentations to improve sales and increase adoption rates.
Pre-Owned & CPO Program Execution
Pre-owned and CPO programs should be more than an inventory solution—they should be a profit center. We help dealerships optimize pricing, merchandising, and certification processes to maximize sales and profitability.
Including, but not limited to:
- CPO Certification Training – Equipping dealership teams with the knowledge to effectively sell and manage certified pre-owned vehicles.
- Pricing, Merchandising & Inventory Best Practices – Optimizing strategies to maximize efficiency and profitability.
- Customer Messaging Development – Crafting clear, compelling communication to build confidence and trust in CPO offerings.
Operating Standards
Efficiency, consistency, and compliance set the foundation for profitability. We help brands define, implement, and sustain best-in-class operating standards to ensure every dealership meets brand and customer expectations.
Including, but not limited to:
- Sales & Service Operating Standards Development – Providing guides, job aids, and consultant support for seamless dealership execution.
- Targeted Dealership Engagement – Identifying and supporting key locations based on performance metrics.
- Ongoing Action Plans & Performance Tracking – Implementing assessments and monitoring progress to sustain results.
Process & Systems Optimization
In a precision-driven industry, small inefficiencies add up to big losses. We refine sales, service, and operational workflows and train teams on cutting-edge systems to eliminate bottlenecks, improve adoption, and maximize profitability.
Including, but not limited to:
- Manufacturing & Dealership Process Optimization – Assessing and refining operations to enhance efficiency, safety, quality, and customer impact.
- Identifying and supporting key points and job titles, driven by performance metrics.
- Process Digitization & Lean Implementation – Replacing paper-based workflows, standardizing workstation methods, and embedding lean principles.
Lemon Law & Buyback Mitigation
Every avoidable buyback represents a lost sale, a reputational hit, and a legal risk. We help service teams spot red flags early, resolve issues proactively, and reduce buybacks before they happen.
Including, but not limited to:
- Training for Service Teams – Equipping service managers, advisors, and warranty administrators with essential knowledge and skills.
- Quick Reference Job Aids – Providing at-a-glance tools to help identify and mitigate potential buyback risks.
- Customer Communication & Issue Resolution Strategies – Implementing best practices to prevent escalations and enhance customer satisfaction.
F&I and Protection Products Training
F&I isn’t just about selling—it’s about positioning products as valuable customer solutions. We help dealerships increase F&I penetration, compliance, and customer trust, ensuring profitability while enhancing the ownership experience.
Including, but not limited to:
- F&I Best Practices Training – Strengthening sales techniques to drive revenue and enhance customer satisfaction.
- Value-Based Selling – Building customer confidence by effectively communicating product benefits.
- Coaching & Tools for Product Adoption – Streamlining F&I product presentations to improve sales and increase adoption rates.
Pre-Owned & CPO Program Execution
Pre-owned and CPO programs should be more than an inventory solution—they should be a profit center. We help dealerships optimize pricing, merchandising, and certification processes to maximize sales and profitability.
Including, but not limited to:
- CPO Certification Training – Equipping dealership teams with the knowledge to effectively sell and manage certified pre-owned vehicles.
- Pricing, Merchandising & Inventory Best Practices – Optimizing strategies to maximize efficiency and profitability.
- Customer Messaging Development – Crafting clear, compelling communication to build confidence and trust in CPO offerings.
What Our Clients Say
“Improvements in mystery shop results and ultimately JD Power-measured customer satisfaction leads me to think -in all due humility- that our training did act as a catalyst with dealers to change attitudes and behaviors.”
Sales Funnel Manager, Porsche Cars North America, Inc.
See Case Studies
Talk with an Automotive Expert
We bring years of hands-on experience, deep industry knowledge, and proven strategies tailored to improve operational excellence. Ready to shift into high gear? Let’s talk.
Book Now
Camilla Knott – Principal 
Dustin Shell – Principal 
TiER1 Performance